Here at QCM, we’ve noticed a propensity in business to overuse buzzwords. This is common in the internet/social media age, and nothing to be up in arms about. However, this becomes misrepresentation when these popular terms are used inaccurately to describe your business practises. Buzzwords are a product of the world we live in, so […]
Business Strategy, Tips and News
Our goal is to provide you with actionable strategies to grow your business and reach a broader audience. We constantly research best practices for business administration, branding, client relations and customer service. Through articles, how-to guides and analysis we hope to provide actionable tips to improving your business or brand.
Did you know that we offer a full sales support solution? Queen City Media can act as an extension of your sales team.
So you’ve done some thinking, and you’re considering putting in the time and effort to get your company online. This is an inevitable question that arises for any company, if you’re lucky enough to make it to that point. To examine how this move could benefit you, we have posed three rudimentary questions that you […]
We’ve all been there before. You’re searching through a website that is meant to cater to your needs as the user. However, when you want to actually interact with someone, usually for something within the realm of customer service, you are met with this: A Contact Form. The most impersonal possible way to service someone […]
Despite what your cousin, nephew or uncle’s friend may have told you; social media marketing requires skill, strategy and planning. To be effective on social media you need communication from all departments within your business. If internal departments do not buy-in to the concepts of content marketing and social media, things can get messy. In […]
Business to business (B2B) and agency customer service can offer a unique opportunity. In most cases with a business to customer (B2C) sale. You create or sell a product directly to an end user. The relationship ends with that customer. Hopefully, in B2C you’re doing everything in your power to make sure that each individual customer […]
Whether you work in a B2B or B2C industry, selling happens between people. Aside from your products or services that most important asset your business has is people. One way to expand the reach of your business is to leverage your own employees as brand ambassadors for your company. It is important that your employees […]